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Frequently Asked Questions
- Standard Fee: Delivery across the UAE is AED 35.
- Same-Day Delivery: Available exclusively for Dubai orders.
- Complimentary Delivery: Free on all orders over AED 450.
- Need it sooner? Call us at +971 54 991 6652, and we’ll do our best to arrange an expedited delivery for you.
- Collection Location: You may collect your order from our Garden Ville store.
- Order Timing: Place your order before 3:00 PM, and it’ll be ready within two hours.
- Identification: Please present your order number and valid ID (passport, ID, or driver’s license).
- Charges: No additional delivery fees apply for this service.
- We do not accept returns for unwanted gifts. We recommend re-gifting to bring joy to someone else.
- Order Modifications: You can modify or cancel your order until it’s prepared for delivery. Contact us for assistance.
- Stock Availability: In rare cases, some flowers may be unavailable due to seasonality. We’ll reach out if any substitutions are necessary or to arrange a refund, including delivery fees if you opt to cancel.
- During busy seasons, please allow for possible adjustments in delivery times across all options.
